Support Policies

We will answer all your questions regarding our products installation, programming or product usage issues and will guide you all the way from buying our product to deploying your application. If you need any kind of technical help, email us at support@drdev.com. We are the only component company that offers live chat support where the people who actually made the product will talk to you.

Trial Support

Users using the free trial version are entitled to Trial Support which includes:

• Access to the online manual/knowledge base. We recommend this as the first place to look for answers.
• Free technical support via chat, fax, email and web support.

Licensed Support (Included with purchase)

People who have bought the product and have valid licenses are entitled to Licensed Support which includes:

• Access to the online manual/knowledge base. We recommend this as the first place to look for answers.
• Free technical support via chat, fax, email and web support. Licensed users will get priority answers to all queries and access to DrDev Technical Support Engineer.
• Bug Fixes will be available and sent as and when released free of cost. Also access to bug fixes will be available on the website for licensed users.

For questions on design, prototyping, software development, code review and implementation planning, contact DrDev Consulting Group(consulting@drdev.com) or visit our consulting page.